Privacy Policy for EdgartownCommons
Edgartown Commons respects your privacy. This policy explains what information we collect when you visit our website, contact us, or make a reservation, and how we use and protect it.
Information We Collect
When you inquire about or book a stay, we may collect your name, email address, telephone number, mailing address, reservation dates, selected condominium, guest count, messages, and information you choose to share about your stay.
We may also receive payment status and transaction details from our booking and payment providers. Payment information is handled through authorized payment services.
When you visit our website, it and the services connected to it may collect technical information such as your IP address, browser type, pages visited, and how you reached the site. Cookies and similar technologies may be used to operate the website, understand its use, and support advertising.
How We Use Information
We use your information to:
Respond to inquiries and manage reservations;
Process payments, refunds, and charges related to your stay;
Send confirmations, arrival instructions, and other messages about your reservation;
Provide guest assistance and maintain a safe property;
Keep required business and financial records;
Improve our website, accommodations, and guest experience; and
Send marketing communications where permitted.
You may opt out of marketing emails using the unsubscribe link in an email or by contacting us. We may still send messages necessary to manage an existing reservation.
Guest Messages Through Akia
We use Akia to help manage communications with guests. If you communicate with us by text or another channel connected to Akia, information such as your contact details, reservation details, and messages may be processed through that service so our team can respond and provide information about your stay.
If you no longer wish to receive optional promotional text messages from us, you may follow the opt-out instructions in the message or contact us. Opting out of promotional messages does not prevent us from contacting you when necessary about an existing reservation.
Sojern Advertising and Website Tracking
We work with Sojern on digital advertising. If Sojern tracking tools are active on our website, cookies, pixels, or similar technologies may collect information about your visit and interactions with the site. Sojern may use that information to measure advertising and show you Edgartown Commons advertisements on other websites or services.
You can learn more about Sojern’s practices and advertising choices through its Privacy Center.
When We Share Information
We share information as needed with companies that help us operate our website and rental program. These may include our reservation system, payment processor, Akia for guest communications, Sojern for advertising, and other website, communications, and marketing service providers.
We may share reservation information with a booking platform if you book through that platform. We may also share information with professional advisers or authorities when required by law. We do not sell guest contact lists.
Services provided by other companies may be subject to their own privacy policies.
Cookies
Our website may use cookies and similar technologies to make the site work, measure visits, and support advertising. You can manage cookies through your browser settings and any cookie choices offered on our website. Blocking some cookies may affect how the site works.
Children’s Information
Protecting children’s privacy online is important to Edgartown Commons. We encourage parents and guardians to supervise and guide their children’s online activity.
Our website and direct booking services are intended for adults. Edgartown Commons does not knowingly collect personal information directly from children under 13. If you believe a child under 13 has provided personal information through our website, please contact us at reservations@edgartowncommons.com or 774-563-6887. We will review the request and promptly delete the information where appropriate.
A parent or guardian may provide information about children traveling with them when making a reservation.
How Long We Keep Information
We keep personal information for as long as reasonably needed to manage reservations, respond to requests, meet legal and accounting obligations, resolve disputes, and maintain appropriate business records. How long we keep information depends on its type and purpose.
Security
We use reasonable administrative and technical measures to protect the information we manage. No website or electronic transmission can be guaranteed completely secure. Please do not send payment card details by ordinary email or text.
Your Choices and Requests
You may contact us to request access to, correction of, or deletion of information we hold about you. We will review and respond to requests as applicable law requires. We may need to retain certain reservation, accounting, or other records.
You may unsubscribe from promotional emails at any time. Messages necessary to manage an existing reservation may still be sent.
Other Websites
Our website may link to other websites, including booking platforms and local businesses. Those websites have their own privacy practices, which we encourage you to review.
Changes to This Policy
We may update this Privacy Policy as our website and services change. We will post the current version here with its updated date.
Contact Us
If you have questions about this policy or the information we hold about you, please contact:
Edgartown Commons
20 Peases Point Way North
Edgartown, Massachusetts 02539
reservations@edgartowncommons.com
774-563-6887